Telnet Energy is an energy retailer based in New Zealand, committed to providing sustainable energy to residential and commercial customers. Telnet Energy takes pride in providing excellent customer service, and works closely with customers to understand their energy needs and help them make informed choices about their energy consumption.
Whether you're looking to power your home or business with clean energy, or are interested in installing solar panels or other renewable energy systems, Telnet Energy has the expertise and resources to help.
When you power up with clean energy, you're lighting the future with hope.
Install a rooftop Solar system today and enjoy our generous buyback plan and exclusive rebate
Our Consumer Care Policy details our commitment to look after our customers and to help you manage your electricity account. We want you to have a warm and healthy home. If you are in financial hardship or having trouble paying your bill, our Customer Care Team are here to support you.
Our Consumer Care Policy complies with the Consumer Care Obligation. If you have any questions about our Consumer Care Policy or our compliance with the Consumer Care Obligations, please contact our team. For more details about the Consumer Care Obligation, visit the Electricity Authority website.
We understand that using electricity in your home is important for the wellbeing of you and your family. We will work with you to try keep your electricity connected if you are having trouble paying your bill.
We offer a range of payment options. Our SmoothPay option lets you spread your payments evenly over weekly, fortnightly or monthly payments – you can choose the frequency that is best for your home. To set this up, simply contact our Customer Care Team.
We work hard to make electricity as affordable for our customers as possible. This includes checking to make sure your electricity plan is right for you, providing power saving tips, offering multiple ways to pay your bill and payment arrangements if needed.
We aim to provide you with the best service possible. For any feedback or if you would like to make a complaint, you can do so by filling in the form here. We are committed to improving our service and customers experience with us.
Are you on the right residential energy plan? You can check out Powerswitch, a free and independent energy plan comparison site. Go to:
In the unfortunate event that you are not satisfied by our server, Deep Energy has joined the Utilities Disputes. You can submit your complaint at：