The Commerce Commission’s 111 Contact Code makes sure that vulnerable consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power cut.
The Code supports consumers who can no longer call 111 emergency services in a power cut because their home phone landline uses a technology like a Fibre or Fixed Wireless. These technologies need a power supply in the home to work, meaning they will not work in a power cut, without an independent power source.
Under the Code, telecommunications service providers must tell new customers, and remind existing customers at least once a year, that their home phone may not work in a power cut. Providers must also tell their customers how they can protect themselves and where to go for further support.
Landline customers who don’t have an alternative way to contact 111 emergency services in a power cut can apply to their provider if they are at particular risk of needing to call emergency services for health, safety or disability reasons. If you, or someone in your household, qualifies, TelnetNZ will work with you to determine the right device for your particular needs.