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Privacy policy
  1. Our Privacy Policy

Correct as of 10th June 2019.

In this policy:
“we” or “Telnet” means Telnet Telecommunication Limited providing you with our services
“you” means you, the person using our services, or visiting our website
“services” means all goods or services we provide and anything else we do for you, including providing you with access to our website.

  1. Other policies applying to our services

In addition to our Privacy Policy, our Telnet Website terms apply to your use of our services. It is important that you are familiar with our Telnet Website terms. Please read it in conjunction with this policy. It includes our site management rights.

  1. Visitors

If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • the operating system and the browser your computer uses, and any search engine you are using
  • the date and time you are visiting
  • the URLs of the pages you visit
  • if you provide it, your email address

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information that identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorized. Email marketing will only be sent to your email address if you have given your consent.

Personal information will be stored and used in accordance with Telnet terms. To update your personal information such as billing address you can contact us by emailing to info@telnetnz.co.nz.

  1. Security

When signing in or shopping online, look for the ‘padlock’ symbol at the bottom of your web browser. The ‘padlock’ symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate’s details. Secure Socket Layer (SSL) is the most accepted way of ensuring the security of transmitted information to and from Internet sites worldwide. On our site, it operates when you complete and send forms, but not while you are simply surfing the site.

  1. Use of cookies

Telnet ’s website places a cookie on the hard drive of your computer. A “cookie” is a file which allows Telnet to track and target the interests of users, and serve ads based on your prior visits to this website. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user’s PC – refer to your browser help menu for further information). Third-party vendors, including Google, show our ads on sites on the Internet and use cookies to serve ads based on your prior visits to this website. You may opt-out of Google’s use of cookies by visiting the Google advertising opt-out page.  Alternatively, you may opt-out of cookies by visiting the Network Advertising Initiative opt-out page.

  1. Telnet customers

If you are a Telnet customer, Telnet’s Customer Terms and Service Terms apply to your use of Telnet services. The Customer Terms set out our commitments to you regarding collecting, holding, and using information about you.

Additionally, if you do provide us with personal information via your use of this site – for example by allowing the use of cookies or by filling out an electronic query form – we may link this information to your Telnet customer profile. We may also use this information to improve the website for different customer profiles.

  1. Telnet email marketing policy

In relation to all email marketing activities undertaken by Telnet, we adhere to the following principles

  • “Permission” means that informed consent has been given
  • Permission must be respected and honored and may be withdrawn by a subscriber at anytime
  • If Permission is withdrawn no further marketing communication may be sent to the subscriber

Telnet comply with permission marketing best-practices and all laws related to unsolicited email (SPAM), and will thoroughly investigate any complaint that suggests we may be delivering unsolicited email.

How do I unsubscribe (“opt-out”) from email marketing communications?

There are three ways to unsubscribe to any email message:

  • Follow the unsubscribe instructions in the email
  • By phone or in writing using the contact details contained in the message
  • Online via the “My Preferences’ and ‘My notifications’ sections of the Telnet website

If you have difficulty unsubscribing using the methods above please contact us via email to info@telnetnz.co.nz

How do I file a complaint?

If you feel that your email address has been used without your permission and contacting the sender has not yielded satisfactory results you can issue a formal complaint by email to info@telnetnz.co.nz.

  1. Changing this policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website.

Any change we make applies from the date we post it on the website. If you have any questions about Telnet’s online privacy policy please contact us by email to info@telnetnz.co.nz.