FAQ and T&C


How do I choose my broadband?

We suggest you to have thought about what type of internet user you might be: light user, medium user or heavy user. The types of broadband available at your address: ADSL, VDSL, or Fibre. And the ranges download speeds you need.

How can I improve my broadband?

After exempting technical issues from your ISP, put your router in a central location, somewhere off the ground and away from electronic devices such as microwaves, cordless phones and baby monitors. WiFi signal weakens as you get further away from your router. If your plan has a data cap, your provider might reduce your broadband speed if you exceed your limit.

How to measure my broadband performing?

Searching ‘speed test’ in your internet browser will provide various speed testing websites to choose from. To test the connection to your house, preferably plug a device<br /> (eg, laptop) directly into your router using an Ethernet cable. If you cannot do that, sit as close as possible to your router to reduce potential WiFi connectivity issues.

Check Commerce Commission NZ for more information